Privacy Policy

This Privacy Policy explains how we collect, use and protect the personal data you provide when you use this website and complete a ticket or hotel booking request. We act as the data controller for this processing.

What data we collect: the information you enter in our forms — your name, email address and phone number — together with the details of your request (selected park or hotel, dates and number of guests). We also collect basic technical data such as your IP address and browser type through cookies.

Why we use it: to process and respond to your booking request, to contact you about your order, to provide customer support, and — only where permitted — to send you relevant information. We do not sell your personal data to third parties.

Legal basis: we process your data to take steps at your request prior to a contract and on the basis of your consent. Where we rely on consent, you may withdraw it at any time.

Sharing: your data may be processed by service providers who help us operate the website (hosting, payment processing and communication tools), strictly under our instructions and appropriate safeguards.

Retention: we keep your data only for as long as necessary to handle your request and to comply with our legal obligations, after which it is deleted or anonymised.

Your rights: you have the right to access, rectify, delete, restrict or object to the processing of your personal data, and to data portability, in line with the General Data Protection Regulation (GDPR). You also have the right to lodge a complaint with your local data protection authority.

Contact: to exercise any of these rights or for any privacy-related enquiry, please contact us through the form on this website.